Projets réalisés
PRESERVING HISTORICAL NARRATIVES ARABIC TO ENGLISH TRANSLATION
#PROOFREADING AND CONTENT ENHANCEMENT FOR AN ARABIC COMPANY'S ENGLISH WEBSITE
#COPYWRITING AND CONTENT WRITING FOR A DESIGN COMPANY
#EMPOWERING WOMEN - ARABIC TO ENGLISH TRANSLATION
#Arabic to English Translation Project - Enhancing Cultural Exchange
#2 Translation Projects - From English to Arabic
#Expériences
Training Specialist and Translator
• Plan and develop training plans based on requirements from internal and external stakeholders, and by assessing departmental training needs.
• Accurately translate written documents from English to Arabic and vice versa.
• Review and ensure translations meet high-quality standards and are error-free: grammar, punctuation, and style.
• Develop creative concepts and ideas for marketing and academic campaigns.
• Proof-read and analyze content performance to eliminate errors and align with client objectives.
• Develop clear, persuasive messaging for different stakeholders’ identity and value propositions.
• Create and implement content strategies aligned with business objectives.
• Create compelling written content for various stakeholders.
• Develop programs focused on nurturing leadership skills among employees.
• Lead face-to-face and online meetings with international stakeholders and arrange translated outcomes.
• Facilitate training session and prepare necessary training materials (certificates, handouts, exams, presence/absence sheets…) for an effective training delivery.
• Manage the Learning Management System (LMS), including content publication, inquiries, and reporting.
• Develop programs focused on nurturing leadership skills among employees.
• Provide recommendations for internal staff training and course participation based on personnel training schedules.
• Communication with facility managers to coordinate, plan, and execute training programs.
• Generate and present comprehensive training reports based on participant training outcomes, aligning with the Training Matrix.
• Generate and maintain training reports: Activity reports, Absenteeism Report, Extra Training Needs Report...
Customer Service Team Lead
• Full customer support: Phone, Chat and Email.
• Provided technical expertise and support to project teams, ensuring projects are delivered to the highest standards.
• Analyzed results, evaluated KPIs and maintained high performance teams.
• Developed a strong partnership with customer channel partners.
• Reached out to potential clients and ensured their loyalty.
• Met and exceeded sales targets.
• Coordinated tasks within the team and across departments.
• Developed and implemented strategies to increase the company's market share and reputation.
• Trained and developed new hires, resulting in promotions and career advancement.
• Maintained over 94% client loyalty and staff retention rate, correlated with superior customer service.
• Coordinated tasks within the team and across departments.
• Assisted in resolving escalated customer issues.