Freelance Rana Saidi

In this experience, I got to resolve complaints with genuine and diplomac style, offering compensation to retain customers, invesgate and resolve complex customer complaints with active listening, data analysis and diplomacy, handle basic enquiries with direct approach and escalate serious issues to higher-level assistance, invesgate and address complaints to minimise customer service disruption and business losses, assist customers to resolve product delays, incorrect orders and refund requests,track incoming inquiries to resolve customer issues and clarify requests, communicate effecvely with customers about orders to appropriately manage expectations, maintain detailed customer records for feedback requests and callbacks, educate customers about policies, item availability, and pricing, check email multiple times per day to retrieve time-sensive requests and work effectively with colleagues to troubleshoot and resolve customer issues promptly

Planned lessons to boost attainment of Key Stage one curriculum through diverse content and activities.
Marked assessments , providing constructive feedback and charting progress.
Devised games to revise spelling, grammar and punctuation, including bingo and flashcards.
Developed practice papers to prepare students for exams, building essay writing and comprehension skills.
Handled challenging behaviour with firm and diplomatic tone, de-escalating conflict and applying timeouts as required.
Allocated regular homework and marked work in line with school policies.
Reached out to parents and guardians, keeping them informed of student progress.